Inkeep
An AI agent platform for answering customer questions, assisting support staff, and automating work across knowledge bases and business tools.
About Inkeep
Support staff need to gather product knowledge and customer context before they can resolve requests.
Who it’s for
- Customer experience teams
- Developers building support workflows
When to consider it
Consider Inkeep when you need customer-facing assistants and internal support agents built with a visual editor or TypeScript SDK.
Tradeoffs & limitations
- The self-hosted edition is free under the Elastic License 2.0 with supplemental terms (source-available, not an OSI open-source licence); managed search and Slack or support-platform integrations are part of Enterprise.
SOTA overview · Documentation-based assessment · Sources & review method
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Sources & review method
Documentation-based assessment · Oct 4, 2026 · Prepared with AI assistance; not a hands-on benchmark.
- Inkeep official website
- Inkeep pricing and edition comparison
- Inkeep official agent repository
- Inkeep SDK licence
Checked by SOTA · AI-assisted documentation review. Selection advice is our assessment; verify current requirements for your deployment.
Import history & original evidence
Inkeep official website
An AI agent platform for answering customer questions, assisting support staff, and automating work across knowledge bases and business tools.
Based on official pages and announcements checked on 2026-10-04. No hands-on test, performance benchmark or popularity ranking is claimed.