Gorgias
An ecommerce helpdesk and AI agent that answers customer questions, recommends products and handles order-related support actions.
About Gorgias
Ecommerce support teams need to manage conversations across channels while resolving repetitive order and product questions.
Who it’s for
- Ecommerce customer support teams
- Online retailers automating order-related requests
When to consider it
Consider Gorgias when you want an AI support agent and a shared helpdesk connected to your ecommerce workflows.
Tradeoffs & limitations
- The Starter helpdesk costs $10 per month with 50 tickets included; adding AI Agent makes it $40 per month with 30 automated interactions, and extra tickets and interactions are charged separately.
SOTA overview · Documentation-based assessment · Sources & review method
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Sources & review method
Documentation-based assessment · Oct 5, 2026 · Prepared with AI assistance; not a hands-on benchmark.
- Official website
- Pricing and included usage
- AI Agent documentation
- Gaia for Zendesk product announcement
Checked by SOTA · AI-assisted documentation review. Selection advice is our assessment; verify current requirements for your deployment.
Import history & original evidence
Gorgias official website
An ecommerce helpdesk and AI agent that answers customer questions, recommends products and handles order-related support actions.
Based on official pages and announcements checked on 2026-10-05. No hands-on test, performance benchmark or popularity ranking is claimed.