Crisp
A customer support platform that combines a shared inbox, a knowledge base and the Hugo AI agent to answer questions using your support content.
About Crisp
Support teams need to answer recurring questions across messaging channels while keeping human agents involved when automation reaches its limits.
Who it’s for
- Support teams handling conversations across multiple channels
- Businesses building AI support from their existing help content
When to consider it
Consider Crisp when you want an AI support agent alongside a shared inbox, help articles and configurable workflows.
Tradeoffs & limitations
- The Free plan includes two seats but no AI credits; Mini costs $45 per month per workspace and includes $5 of monthly Hugo credits.
- Hugo stops answering and escalates to human operators when included credits run out, unless paid usage beyond the allowance is enabled.
SOTA overview · Documentation-based assessment · Sources & review method
Updates
No updates shared yet.
Discussion
Newest firstAsk a question or share how you use Crisp.
Keep it helpful. Community rules
Loading discussion…
Sources & review method
Documentation-based assessment · Oct 5, 2026 · Prepared with AI assistance; not a hands-on benchmark.
- Crisp official website
- Crisp pricing and plans
- Hugo AI pricing and billing documentation
- Crisp September 2026 product update
Checked by SOTA · AI-assisted documentation review. Selection advice is our assessment; verify current requirements for your deployment.
Import history & original evidence
Crisp official website
A customer support platform that combines a shared inbox, a knowledge base and the Hugo AI agent to answer questions using your support content.
Based on official pages and announcements checked on 2026-10-05. No hands-on test, performance benchmark or popularity ranking is claimed.