Chatwoot
A customer support workspace that combines shared channel inboxes with Captain AI for answering questions, drafting replies and summarizing conversations.
About Chatwoot
Support teams need customer conversations and AI assistance in the same workspace across their communication channels.
Who it’s for
- Customer support teams managing shared inboxes
- Businesses adding AI assistance to support workflows
When to consider it
Consider Chatwoot when you want a shared support inbox with AI answers and drafts that agents can review.
Tradeoffs & limitations
- The free Hacker cloud plan allows two agents and 500 conversations per month but does not include Captain AI.
- Paid cloud plans include a monthly Captain credit allowance; additional credits cost $20 per 1,000.
SOTA overview · Documentation-based assessment · Sources & review method
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Sources & review method
Documentation-based assessment · Oct 4, 2026 · Prepared with AI assistance; not a hands-on benchmark.
Checked by SOTA · AI-assisted documentation review. Selection advice is our assessment; verify current requirements for your deployment.
Import history & original evidence
Chatwoot official website
A customer support workspace that combines shared channel inboxes with Captain AI for answering questions, drafting replies and summarizing conversations.
Based on official pages and announcements checked on 2026-10-04. No hands-on test, performance benchmark or popularity ranking is claimed.