Botpress
An AI customer support platform for building agents that answer questions, act on connected systems and hand conversations to people.
About Botpress
Support teams need automation that can handle multi-step tickets and pass the conversation context to a human when needed.
Who it’s for
- Customer support teams automating service workflows
- Developers connecting support agents to business systems
When to consider it
Consider Botpress when you want a visual agent builder, knowledge bases and integrations for customer support actions and human handoffs.
Tradeoffs & limitations
- The free plan is capped at 100 conversations, three seats and three AI agents, with no top-ups or overages.
- Paid plans automatically add conversation packs at 95% of the quota; the pricing FAQ says conversation-pack auto-recharge cannot be disabled.
SOTA overview · Documentation-based assessment · Sources & review method
Updates
No updates shared yet.
Discussion
Newest firstAsk a question or share how you use Botpress.
Keep it helpful. Community rules
Loading discussion…
Sources & review method
Documentation-based assessment · Oct 7, 2026 · Prepared with AI assistance; not a hands-on benchmark.
Checked by SOTA · AI-assisted documentation review. Selection advice is our assessment; verify current requirements for your deployment.
Import history & original evidence
Botpress official website
An AI customer support platform for building agents that answer questions, act on connected systems and hand conversations to people.
Based on official pages and announcements checked on 2026-10-07. No hands-on test, performance benchmark or popularity ranking is claimed.